Terms & Privacy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number provided when you book a class or fill out a contact form.
• Usage Data: Pages visited, time spent on the site, browser type, and device information collected automatically via cookies and analytics tools.
• Communications: Any messages, questions, or feedback you send to us directly.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your tutoring sessions
• Send booking confirmations and reminders
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send occasional updates or offers about our tutoring services (you may opt out at any time)
• Comply with applicable legal obligations

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and analyse site traffic. Cookies are small files stored on your device.

We may use:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics).
• Advertising cookies: Used by platforms like Facebook/Meta to show you relevant ads based on your interests.

You can disable cookies in your browser settings at any time. Note that some features of the site may not function correctly if cookies are disabled.

4. Facebook / Meta Pixel

We use the Facebook Pixel on our website. This tool allows us to measure the effectiveness of our advertising by understanding actions people take on our site. The Facebook Pixel may collect information such as:

• Pages you visit on our site
• Actions you take (e.g. clicking a booking button)
• Your IP address and browser information

This data is shared with Meta Platforms, Inc. and is subject to Meta's Terms & Privacy. You can opt out of personalised advertising through your Facebook Ad Preferences.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party tools we use to run our business (e.g. Systeme.io for booking, Google Meet or Zoom for lessons, email platforms). These providers are bound by their own privacy policies.
• Legal requirements: If required to do so by law or in response to valid legal processes.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records may be kept for up to 12 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal data.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request your data in a portable format.

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our tutoring services are open to learners of all ages. However, if a student is under 13 years of age, we require that a parent or guardian provide consent before any personal information is collected. We do not knowingly collect personal information from children under 13 without parental consent.

9. Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Terms & Privacy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Terms & Privacy, or wish to exercise your rights, please contact us:

Jomy Matthews
Malayalam Tutoring
support@jomymatthews.com
www.jomymatthews.com